• Use the new Worldox Customer Portal
World Software Technical Support is available to Worldox Maintenance Agreement customers free of charge between 9:00 am and 7:00 PM Eastern time, Monday through Friday, except on common American business holidays.
Before calling Technical Support, please do the following:
Call from the computer that is giving you trouble if you’re calling about a specific machine or user.
If the problem involves an error message, try to leave the message on-screen. If that is not possible, then please write down the exact error message. Or, capture that message image on-screen and send it to us. (Just hit the Prt Scr key on your keyboard, then paste the image into a Word document.)
To contact Worldox Technical Support:
• Call: 1 (201) 444-3290
• Email: support@worldox.com
Note: Providing remote access to World Software Technical support is often a necessary part of the troubleshooting process. For example, allowing Web-based access, NetMeeting or customer-supplied tools will give World Software support technicians the information needed for expedient and effective problem resolution.
Now there is a new way to reach Worldox Tech Support, the Worldox Customer Portal.
• This secure website gives you a way to submit service requests quickly, without picking up the phone and waiting for a technician.
• Just login, create and send a service request. That puts you in our customer service queue.
• The next available technician handles your request, at which point you will get a call back or email for further assistance. If we cannot reach you at that time, we will leave a message.
Worldox Customer Portal - or just call Tech Support - to get your Login name and password for this new time-saving service.
The Worldox Knowledge Base is available to all Worldox maintenance customers. You can access the Knowledge Base from www.worldox.com/support/documentation, or directly:
A username and password are required for Knowledge Base access. Please use these identifiers to log in:
Username: support
Password: kbaccess
Here is the current list of materials available. Please download documents from this page on the Worldox Knowledge Base:
support.worldox.com/MISC/M106.htm
You can also request documentation from Worldox Technical Support.