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WORLDOX Tech Support
Frequently Asked Question Lists

Q. What are WORLDOX Tech Support's Hours of Operation?

A. WORLDOX Technical Support is available Monday through Friday, 9am - 7pm Eastern USA time, except holidays.

Q. How do I contact WORLDOX Technical Support?

A. Support is available during the hours above via telephone, (201) 444-3290, or via email, support@worldox.com.

Q. If I don't have a Maintenance Agreement in effect, how do I get technical assistance?

A. For non-Maintenance WORLDOX customers, there is a $300 per incident charge in order to receive tech support. The $300 per incident charge will give you access to Tech Support and a 30-day window to be certain that the issue is properly resolved. Should it be determined, however, that resolutions of the issue will require a patch or software upgrade, you would not be entitled to receive these items. In order to receive these items, it will be necessary for you to reinstate your Maintenance Agreement. WSC reserves the right to not offer this service in all cases.

Q. What will I need to have ready when I call tech support?

A. First, you should call from the computer giving you trouble, ideally providing remote access via NetMeeting, pcAnywhere, etc. Next, you should have your WORLDOX license number ready. Finally, if you are getting an error message, leave it on the screen, write it down EXACTLY as it appears, or capture a screenshot of it by pressing CTRL + Print Screen or ALT + Print Screen.

Q. Before I contact Tech Support, what other resources are available to me for my own troubleshooting?

A. Before calling Tech Support, please do the following:

  1. Check the WORLDOX Knowledge Base first.
  2. Please check the WORLDOX Documentation - often issues are clearly covered in the documentation, and will alleviate the necessity of contacting Tech Support.
  3. If your answer isn't in the documentation, please call Tech Support from the computer that is giving you trouble.

Q. How can I find out what our WORLDOX license number is?

A. Go to the WORLDOX Icon on the bottom right of the computer screen. Right click on this icon and click on "About WORLDOX". This will give you the license # for the version of WORLDOX that is currently running on that PC.

Q. How can I tell what version of WORLDOX we are running?

A. Go to the WORLDOX Icon on the bottom right of the computer screen. Right click on this icon and click on "About WORLDOX". This will give you the information on what version (date) of WORLDOX is currently running on that PC.

Q. I just purchased more WORLDOX/Web user licenses. How do I apply the newly issued license number(s)?

A. On the Primary WORLDOX/Web server, go to Server, License in the WDWEB Server window. Enter the newly issue license number and click OK. Repeat the same process for all WORLDOX/Web Proxy servers (if applicable).

Capturing a Screen Shot in Windows

With the error message on the screen:

  1. Press Alt + Print Screen
  2. Click Start > Programs > Accessories > Paint to start the Windows Paint accessory program.
  3. Choose Edit > Paste to place the screen image into Paint.
  4. Choose File > Save As to save the image, making sure to provide a name the file when prompted.